1. Purpose
Should any learner feel the need to challenge the conduct or decision of the Trainer / Assessor they have the right to appeal using the following procedure be followed.

2. Scope
This Procedure applies to Auctus Management Group (AMG) including INFRA Skills Limited (IS) staff and contractors.

3. References
AMG/F/HSQE/016-Complaints Form.

4. Definitions
None.

5. Procedure

• Discuss the issue in private with the Trainer / Assessor and try to resolve the matter.
• Record the issue on the Feedback form or Assessment document feedback section, the Trainer / Assessor should have briefed all Learners on the Appeals / Feedback Procedure during the pre-learning event / assessment introduction.
• If the issue remains unresolved, contact your Employer / Line Manager within 14-days, who will raise the dispute with the Training / Assessment Provider in writing and by using AMG/F/HSQE/016 Complaints Form.
• INFRA Skills Managing Director will then allocate an independent Trainer / Assessor to objectively evaluate the evidence and give his / her findings within 7-days.
• Should the complaint still remain unresolved, your Employer / Sponsor may contact the appropriate Awarding / Licensing body who will investigate the dispute and provide a final judgment.
• INFRA Skills will provide you with any assistance necessary to help implement this Appeals Procedure.